FREQUENTLY ASKED QUESTIONS

WHERE CAN THE FINAL SCANS BE VIEWED?

Google Maps and Google Street View (Fall 2017)
Your website and social channels
Your Multiple Listing Service (MLS)
Send directly to colleagues & clients

HOW LONG DOES IT TAKE TO SCAN A PROPERTY?

1,000 Square Foot = 45 mins
2,000 Square Foot = 60 – 90 mins
5,000 Square Foot = 2.5 hours – 4 hours
Scan time can vary based on the complexity of the location and other factors. For example, open commercial real estate properties with less geometric detail will often be take less time to scan than heavily occluded spaces such as MEP (Mechanical, Electrical, Plumbing) rooms.

CAN THE SCAN BE DONE DURING BUSINESS HOURS?

3D models are generally more user friendly when there is limited movement in shot. Therefore we recommend that scanning takes place out of business hours or during off-peak times.

CAN THE SCAN BE DONE OUT OF BUSINESS HOURS?

Yes. We recommend scanning outside of business hours to ensure you have full control over the appearance of your location.

CAN OUTDOOR AREAS BE CAPTURED?

Yes we can capture exterior areas with 360º Views. Because direct sunlight can interfere with 3D scans we cannot produce a 3D model of exteriors. We recommend using 360º Views for outdoor or sunny areas.

IS SPECIAL LIGHTING REQUIRED?

No. We use high dynamic range (HDR) to balance light levels so your space looks balanced and consistent.

CAN WE HAVE PEOPLE IN THE SCANS?

The technology is designed for static environments. You may have people in the scans however we recommend keeping numbers to a minimum. We will be able to advise you further on this.

IS THERE A LIMIT TO THE NUMBER OF VIEWPOINTS IN A PROPERTY?

The simple answer is no, you can have as many viewpoints as you wish. Current model sizes support up to 200 scans, enough to cover 10,000 square feet (930 meters squared). For larger properties we will divide space into separate regions. These regions can then be linked together to create a cohesive navigation experience.

CAN I HIGHLIGHT KEY FEATURES OR ADD ADDITIONAL INFORMATION INTO MY SCANS?

Yes. You can annotate your 3D Spaces with helpful descriptions, call-outs, prices or links to other downloadable resources such as spec sheets and PDFs.

CAN I INTEGRATE PHOTOGRAPHY AND VIDEO CONTENT INTO MY SCANS?

Yes, you can embed almost anything into your 3D space. Attach text, links, and multimedia content to specific points in your scans. Mattertag Posts are anchored to points that you choose in the 3D model data, so you are able to add descriptions and embed almost anything – such as additional photos, video or audio files – right into your 3D Space.
Have a video on YouTube relevant to your business or space? We can integrate this into the scan, allowing users to watch it within the 3D environment without having to visit an external site.

HOW DO I EMBED THE CONTENT ONTO MY WEBSITE?

Using a simple iframe you can embed the 3D Scans the same way you would embed a YouTube video. You easily can add it yourself, or ask you web team to add it for you. We will be able to advise you further on this.

WHEN WILL IT BE READY FOR ME TO IMPLEMENT?

All products will be ready to implement within 48 hours of our team completing the scan of the property. This includes your fully interactive 3D model, 360 panorama images, video walkthrough and floor plans.
Require a faster turnaround? Simply speak to a member of our team to discuss.

CAN I ALTER TEXT CHANGES WITHIN THE VIRTUAL TOUR?

We understand that the information you want your customers and clients to view may change on a regular basis. This may be a result of fluctuating market pricing, seasonal information or new products and services. Our team is on hand to ensure any text changes are implemented within 24 hours of your request.

CAN I EXPORT 2D IMAGES FROM THE SCANS?

Yes. You can export 2D photography in several resolutions for use in online photo galleries.

CAN A VIDEO WALK THROUGH BE CREATED FROM THE SCANS?

Yes. We can create engaging walkthrough videos of your space to use for additional marketing.

CAN I CREATE FLOOR PLANS FROM MY SPACES?

Yes. You can order black-and-white Schematic Floor Plans as part of your package.

CAN I USE THE SCANS IN CAD SOFTWARE SUCH AS REVIT® OR RECAP™

Yes, you can download an industry-standard OBJ file from any SPace, which contains both 3D mesh and textures. If you are using your 3D data for modelling, you can also retrieve a coloured point cloud generated from your 2D and 3D data.

CAN I DIRECT VIEWERS FROM AN ITEM IN THE IMAGE TO THE SAME ITEM IN OUR ONLINE STORE?

Yes. Any item in the image can be tagged with a hyperlink to that same item in your online store.

MY BUSINESS OPERATES INTERNATIONALLY, CAN I HAVE THE PRODUCT IN MULTIPLE LANGUAGES?

Yes. We will be able to advise you further on this.

CAN A VIDEO WALK THROUGH BE CREATED FROM THE SCANS?

Yes. We can create engaging walkthrough videos of your space to use for additional marketing.
Here is an example …